Coronavirus Questions?

We have answers.

Are you a Hancock Indiana resident with questions about coronavirus (COVID-19) or where to go if you are ill? We’re here to help. See FAQs and learn steps you can take to encourage good hygiene and help slow the spread of the virus.

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We have currently suspended all visitation!
We have opened up visitation!

Inpatient (including Observation and Outpatient in a Bed) CICU, 3N, 2N (non-Hospice/end of life) and Surgery will be allowed one designated visitor 24/7. This does not apply to COVID positive and Persons Under Investigation (PUI).

COVID positive and PUI’s will utilize e-visitation. Nursing and physician staff will communicate via phone at least daily to a designated family member, Power Of Attorney, next of kin, or caregiver.

End of life visitation for COVID positive and PUI’s will be evaluated by Risk Management or Nursing Administration based on the supply of PPE and risk of exposure particularly around aerosolizing procedures.

Visitors must comply with the following rules:
• Cannot visit with elevated temperature, chills, cough, sore throat, or known exposure to COVID positive person.
• All visitors will be screened prior to visitation at hospital entrance(s)
• All visitors must wear masks when in common areas (halls, waiting rooms, bathrooms, cafeteria) or when caregivers are in the room with the patient. If non-compliant, you may be asked to leave.
• Practice social distancing
• Avoid congregating in halls on nursing units-utilize the call light for assistance, questions or concerns.
• Pediatric visitors are generally restricted if under 18, however, contact Risk Management or Nursing Administration for consideration in end of life situations.


We encourage electronic communication with patients.

For those that need assistance setting up your device or do not have access to a smartphone or tablet:

Call (317) 468.4800 for assistance or to schedule an E-Visit appointment.



Steve’s Update

October 9, 2020

Stay up to date with the latest news from Hancock Health.

Today, Indiana experienced the highest number of new coronavirus infections since the beginning of the pandemic.  1,832 new infections were reported on the ISDH website today with a total of more than 131,000 cases and 3,500 deaths since March.  Nationally, the number of new cases is at its highest level since mid-August and worldwide daily new cases are nearing 350,000.

Read More

Governor Holcomb’s Back-On-Track Indiana Plan

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Health Information

Medical Care and Testing for COVID-19
What if I have symptoms?

If you have symptoms, then self-quarantine immediately.  If, as many of us do, live with other people, try to move yourself to a “sick room” where you can be remote/secluded and if possible have a bathroom dedicated just for you.

Utilize virtual health visits or COVID call centers for questions and screenings. Hancock Health has a dedicated hotline staffed with healthcare providers to help during this time | 317.325.COVD (2683).

If you have self-quarantined and have no other direction from a healthcare provider, you should only leave your “sick room” and home when ALL of the following are true:

  • No fever for at least 72 hours (3 days) without the aid of fever-reducing medication, Tylenol, not aspirin/ibuprofen or other NSAIDs
  • Other symptoms have improved
  • It has been at least 7 days since you started feeling sick
What if someone in my household has symptoms?

No one wants to be told they’ve contracted COVID-19. If it happens, though, it’s important to know this: 80% of the population can manage symptoms—including fever and cough—and recover at home. And most people feel better in a week, if not sooner.

But, what should you do if coronavirus enters your house? And how do you stand the best chance of not spreading it to everyone who lives there?

Our coronavirus hotline, at 317.325-COVD (2683), is staffed with people who can provide answers and included below are some dos and don’ts for people who are living in the same house with COVID-19.


  • Separate the sick from the healthy. Isolate the sick person, whether it’s you or someone else, in a “sick room,” away from others who live in the house. If possible, designate a separate bathroom, too.
  • Clean and disinfect high-touch surface every day—phones, remote controls, counters, tabletops, doorknobs, bathroom fixtures, toilets, keyboards, tables, and bedside tables.
  • Make sure everyone in the household is washing their hands frequently with soap and water (for at least 20 seconds) and using hand sanitizer (that’s at least 60 percent alcohol).
  • Give the sick person a facemask to wear when others are in his or her room—and people who go in should also wear them. If real facemasks aren’t available, use bandanas or scarves.
  • Call ahead before visiting a doctor’s office and wear a facemask when you go. But if you think you’ve got an emergency on your hands, see the next tip.
  • Go to the hospital emergency room if symptoms change or worsen, especially if he or she experiences trouble breathing, persistent pain or pressure in the chest, confusion, bluish lips or face, or becomes difficult to arouse.
  • Cut down on person-to-person contact by placing meals outside of the “sick room” door.
  • Use acetaminophen to help manage COVID-19 symptoms.
  • Have the sick person drink a lot of water and other hydrating beverages. And he or she should get a lot of sleep.
  • Make sure everyone in the household covers their mouths when sneezing and coughing and washes hands with soap and water immediately afterward.
  • Limit the sick person’s contact with pets. If you live alone and have to take care of them, wash your hands before and afterward.


  • Touch your eyes, nose, or mouth with unwashed hands.
  • Share dishes, drinking cups, silverware, bedding or towels with someone who is sick. And be sure to wash dishes with soap and water before putting them in a dishwasher. Separate dirty clothing, towels, and bedding in a bag or hamper before washing them with detergent and hot water.
  • Give a person who is sick with COVID-19 Ibuprofen, aspirin, or other non-steroidal anti-inflammatories for your symptoms. These could make them feel worse.
  • Have the sick person rest in a common area of your home, near other people. Instead, he or she should stay in an isolated room and, if possible, use a separate bathroom.
  • Accept deliveries in person if you are sick. Instead, have the delivery driver leave items on the doorstep and don’t sign for anything with your finger on a tablet or use a pen that’s provided. Use your own pen and sanitize it when you’re finished.
  • Use public transportation, ride-sharing, or taxis.

These tips, which are based on guidelines from the Centers for Disease Control and Prevention, can especially help the 80% of people who contract COVID-19 and don’t experience serious symptoms. But if you have questions or trouble breathing or experience more serious symptoms, call our coronavirus hotline, 317.325-COVD (2683). And, remember, we’re all in this together!

Can I get tested?

Unfortunately, there are not enough testing kits in the state of Indiana to test everyone within the general public, even if you are showing symptoms. If you’ve been exposed to someone who tested positive and/or showing symptoms call your primary care provider (PCP) or a Coronavirus hotline (Hancock Health has a hotline at 317-325.2683 [COVD] staffed by healthcare professionals) and talk to them about the best course of action. Please DO NOT show up at an ED, Immediate Care or your provider and attempt to be tested for COVID-19.

Related Posts:
October 12, 2020

Coronavirus Update – October 9, 2020

Today, Indiana experienced the highest number of new coronavirus infections since the beginning of the pandemic.  1,832 new infections were reported on the ISDH website today […]
September 24, 2020

Coronavirus Update – September 23, 2020

Today, Governor Holcomb announced that Indiana will move to Stage 5 of the “Back on Track” program on Saturday, September 26th!  This decision was based on […]
Medical Care and Testing for COVID-19
Care and Appointments Unrelated to COVID-19

WE ARE OPEN TO CARE FOR YOU!!!  Each of our Hancock Physician Network offices are open and seeing patients. While the way we see patients might look a little bit different with the coronavirus in our midst, we are still here to care for you and meet your healthcare needs. Call your doctor’s office and they will assist in determining the best way to see you – virtually or in person.

Please know that your visit may be slightly different than what would be considered normal. But we are not in normal times. Your doctor may not be able to see you in person, but they can do a virtual visit, a phone call and maybe they can see you in person. PLEASE CALL US ( ) and let us help make the best choice to care for you.

Our Hancock Immediate Care-Greenfield location is open and ready to take care of you. You may also call your PCP and see if they can see you virtually, over the phone or maybe even in person.

Lowering Your Risk of Exposure

If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, it is extra important for you to take actions to reduce your risk of getting sick with the disease.

  • Stay home if possible.
  • Wash your hands often.
  • Take everyday precautions to keep space between yourself and others (stay 6 feet away, which is about two arm lengths).
  • Keep away from people who are sick.
  • Stock up on supplies.
  • Clean and disinfect frequently touched services.
  • Avoid all cruise travel and non-essential air travel.
  • Call your healthcare professional if you have concerns about COVID-19 and your underlying condition or if you are sick.
Staying Safe at Home

FIRST AND FOREMOST, STAY HOME!! If you don’t have the virus and don’t leave your house, you are much less likely to bring it into your home.

Obviously, you will need to leave your house for some things. Please just limit activities outside your home to basics like grocery shopping or going to the pharmacy.

If you do have to go out, wear gloves (mittens, latex, whatever you have) when touching surfaces other people have touched (gas pumps, grocery carts, bank drive-ups, self-checkout aisles, etc.)

Wash your hands frequently and especially after you first come into your home. Make that a habit as the first thing when you walk in.
If you work in an area of high exposure contact, disrobe immediately and take a shower. Do not hug a loved one or put dinner on real quick prior. In the door and straight to the shower.

It may be a good idea to designate a sanitization area somewhere in your home (garage, front porch, hall closet) where you are able to undress in case you have high exposure contact or where you can leave your shoes so that you don’t track germs into your home.

Leave the delivery outside the front door. Be it dinner delivery (which we strongly encourage supporting), grocery delivery, Amazon, etc. Ask them to just leave it on the porch. Call or knock to let you know it arrived. You should limit contact with one another. For the safety of both of you and the people you come in contact with.

And this may sound silly, but don’t use their pens or use your finger to sign an iPad. Because both sick people and healthy people are using delivery services, so you can’t be sure who or what touched that pen last!!! Use your own pen and if you have to electronically sign via your finger – WASH YOUR HANDS BEFORE TOUCHING THE FOOD OR DELIVERY!

After your delivery, wash your hands and wipe down your delivered item. If it’s a delivered meal, take all the food contents out of their boxes and containers, place them on a plate, dispose of the containers, wipe down the countertop and then wash your hands one more time before you eat.


Call our coronavirus hotline at


View the Latest Coronavirus Statistics